Frequently Asked Questions
Everything you need to know about your EnChroma shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3 to 5 business days, while international orders may take 7 to 14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags are attached to receive a full refund.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results against our chart for the most accurate fit.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At EnChroma, we are committed to ethical fashion. We partner with certified suppliers to ensure our fabrics are sourced responsibly and produced under fair labor conditions.